Last Updated: November 8, 2025

Agreement to Terms

By accessing or using TraceKit.Dev (“Service”), you agree to be bound by these Terms of Service (“Terms”). If you disagree with any part of these terms, you may not access the Service.

Description of Service

TraceKit is a distributed tracing and application performance monitoring (APM) platform that helps developers debug production issues faster. We provide:

Automatic distributed tracing
Performance monitoring and metrics
Error tracking and alerting
Service dependency mapping
Log correlation
AI-powered trace analysis

Account Registration

Eligibility

You must be at least 16 years old and have the authority to enter into this agreement. By registering, you represent that:

All information provided is accurate and current
You will maintain the accuracy of such information
You are authorized to use the Service on behalf of your organization (if applicable)

Account Security

You are responsible for:

Maintaining the confidentiality of your password
All activities under your account
Notifying us immediately of unauthorized use

We reserve the right to suspend accounts that violate these terms.

Subscription Plans and Billing

Free Trial

7-day free trial available for all plans
Full access to features during trial
$0 charged until trial ends
Cancel anytime during trial with no charges

Paid Subscriptions

Available Plans:

Starter: 1M requests/month – $29/month
Growth: 10M requests/month – $99/month
Pro: 50M requests/month – $299/month

Billing Terms:

Billed monthly in advance
Automatic renewal unless cancelled
Prices subject to change with 30 days notice
Charges are non-refundable except as required by law

Payment Processing

Payments processed securely through Stripe
You authorize us to charge your payment method
Failed payments may result in service suspension
We’ll attempt to notify you of payment failures

Overages

If you exceed your plan limits:

We’ll notify you via email
You’ll need to upgrade to a higher plan
We reserve the right to throttle service if limits are consistently exceeded

Cancellation

You may cancel anytime:

Cancel through account settings or contact support
Access continues until end of billing period
No refunds for partial months
Data retained for 30 days after cancellation

Acceptable Use Policy

You May:

✅ Use TraceKit for legitimate business purposes
✅ Send trace data from your applications
✅ Share access with team members
✅ Integrate with your development workflow

You May Not:

❌ Use the Service for illegal purposes
❌ Transmit malware, viruses, or harmful code
❌ Attempt to breach security or access other users’ data
❌ Reverse engineer or copy the Service
❌ Resell or redistribute the Service
❌ Send excessive or abusive API requests
❌ Scrape or crawl the Service
❌ Use the Service to compete with TraceKit

Enforcement

Violations may result in:

Warning and request to cease activity
Temporary suspension
Permanent account termination
Legal action if warranted

Your Data

Data Ownership

You own your data: All traces, logs, and metrics you send remain your property
License to Process: You grant us permission to process your data to provide the Service
Aggregated Data: We may use anonymized, aggregated data for analytics and improvements

Data Privacy

See our Privacy Policy for how we handle your data
We implement industry-standard security measures
Data encrypted in transit (TLS 1.3) and at rest (AES-256)

Data Retention

Trace data retained according to your plan (7-90 days)
Account data retained while account is active
Deleted data purged within 30 days

Data Deletion

You can:

Delete individual traces through the UI
Delete your entire account (Settings → Delete Account)
Request immediate data deletion: [email protected]

Intellectual Property

Our IP

TraceKit owns all rights to:

The Service, platform, and technology
TraceKit name, logo, and branding
All documentation and content we create
Software, code, and algorithms

You may not use our IP without written permission.

Your IP

You retain all rights to:

Your application code
Your trace data
Your company name and branding

We claim no ownership of your intellectual property.

Feedback

If you provide feedback or suggestions:

We may use them without obligation
You grant us a perpetual, royalty-free license
We appreciate feedback but aren’t required to implement it

Service Availability

Uptime Commitment

We strive for 99.9% uptime but don’t guarantee it. We’ll notify you of:

Scheduled maintenance (72 hours notice when possible)
Major outages affecting service

Service Changes

We reserve the right to:

Modify features or functionality
Add or remove integrations
Change API endpoints (with notice)
Discontinue the Service (60 days notice)

Support

Support levels vary by plan:

Starter: Email support (24-hour response)
Growth: Email + chat support (12-hour response)
Pro: Priority support (4-hour response)

Disclaimers and Limitations

Service “As Is”

THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING:

Warranties of merchantability
Fitness for a particular purpose
Non-infringement
Uninterrupted or error-free operation

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

WE’RE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
OUR TOTAL LIABILITY IS LIMITED TO FEES PAID IN THE LAST 12 MONTHS
WE’RE NOT LIABLE FOR DATA LOSS, BUSINESS INTERRUPTION, OR LOST PROFITS

This applies even if we’ve been advised of the possibility of such damages.

No Guarantee of Results

While we aim to help you debug faster:

We don’t guarantee specific performance improvements
Results depend on your application and how you use the Service
Testimonials reflect individual experiences

Indemnification

You agree to indemnify and hold harmless TraceKit from claims arising from:

Your violation of these Terms
Your violation of any law or third-party rights
Your use of the Service
Your data or content

Termination

By You

You may terminate by:

Cancelling your subscription
Deleting your account
Contacting support

By Us

We may terminate or suspend your account if:

You violate these Terms
You provide false information
Your payment method fails
Required by law
You engage in fraudulent activity

Effect of Termination

Upon termination:

Your access to the Service ends immediately
We’ll delete your data per our retention policy
You remain liable for fees incurred before termination
Provisions that should survive termination will (e.g., indemnification, limitations of liability)

Dispute Resolution

Governing Law

These Terms are governed by the laws of [Your State/Country], without regard to conflict of law provisions.

Arbitration

Any disputes will be resolved through binding arbitration, except:

Small claims court disputes
Intellectual property disputes
You may opt-out within 30 days of registration

Class Action Waiver

You agree to resolve disputes individually, not as part of a class action.

General Provisions

Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and TraceKit.

Modification

We may modify these Terms:

We’ll post changes on this page
Material changes will be emailed to you
Continued use after changes constitutes acceptance

Contact Information

For questions about these Terms:

Email: [email protected]

Acknowledgment

BY USING TRACEKIT, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.

Last Reviewed: November 8, 2025
Effective Date: November 8, 2025
Version: 1.0