Contact Us
Last Updated: November 8, 2025
We would love to hear from you! Whether you have questions, need support, or just want to say hello -- we are here to help.
Email Us
General Inquiries
[email protected]
Questions about Tracekit, partnerships, or anything else
Customer Support
[email protected]
Technical issues, billing questions, account help
Response time: 4-48 hours based on plan
Sales & Demos
[email protected]
Pricing questions, custom plans, enterprise inquiries
Response time: 24 hours
Security Issues
[email protected]
Report vulnerabilities
We respond to verified issues within 24 hours
Legal & Privacy
[email protected]
Legal inquiries, GDPR requests, data deletion
Response time: 5 business days
Careers
[email protected]
Job applications, hiring inquiries
We review all applications within 2 weeks
Self-Service Resources
Find answers instantly in our documentation:
Documentation
- Getting Started Guide
- Framework Setup (Laravel, Express, Django, etc.)
- API Reference
- Troubleshooting
- Best Practices
Blog & Tutorials
- Production debugging tips
- Performance optimization guides
- Feature deep-dives
- Customer success stories
Social Media
Follow us for updates, tips, and community highlights:
- GitHub: Tracekit-Dev (SDKs & examples)
- Discord: Join our community server
- X/Twitter: @TracekitHQ
- LinkedIn: Tracekit
Office Location
Headquarters:
Tracekit.Dev
Germany
We are a remote-first company, but visitors are welcome by appointment.
What Can We Help With?
Technical Support
- Setup and integration issues
- SDK troubleshooting
- Performance questions
- API usage
- Custom instrumentation
Email: [email protected]
Account & Billing
- Subscription management
- Upgrade/downgrade plans
- Invoices and receipts
- Payment issues
- Cancellation requests
Email: [email protected] or manage in dashboard
Sales & Pricing
- Custom enterprise plans
- Volume discounts
- Contract negotiations
- Feature requests for enterprise
- Proof of concept (POC) support
Email: [email protected]
Partnerships
- Integration partnerships
- Reseller opportunities
- Affiliate program
- Co-marketing initiatives
Email: [email protected]
Feedback & Feature Requests
- Product suggestions
- Bug reports
- UI/UX feedback
- Framework support requests
Email: [email protected] or use in-app feedback
Quick Answers
How do I get started?
Sign up for a free account at app.tracekit.dev/register, add our SDK to your app (one line of code), and start seeing traces immediately.
What languages do you support?
PHP, Node.js/TypeScript, Go, Python, Java, and Ruby -- with automatic instrumentation for popular frameworks like Laravel, Express, Django, Spring Boot, and more.
How is pricing calculated?
Based on total monthly requests across all services. See our pricing page for details.
Can I cancel anytime?
Yes! Cancel anytime with no penalties. Access continues until the end of your billing period.
Do you offer enterprise plans?
Yes! Contact [email protected] for custom pricing, SLAs, and dedicated support.
How do I delete my data?
Go to Settings, then Delete Account, or email [email protected] for immediate deletion.
Where is my data stored?
We use Hetzner data centers in Germany. Enterprise customers can request specific locations.
We typically respond within 24-48 hours on business days (Monday-Friday). For urgent issues, mark your email subject with [URGENT].