Notification Channels

Configure where you want to receive alert notifications. TraceKit supports Email, Slack, Telegram, Discord, Microsoft Teams, PagerDuty, and OpsGenie.

Plan availability:

• All Plans: Email, Telegram
• Growth+: Slack, Discord
• Pro: Teams, PagerDuty, OpsGenie

Email

All plans

Email notifications are sent to organization owners automatically when no other channels are configured. No setup required.

When an alert fires and no notification channels are enabled, TraceKit sends an email to all organization owners with the alert details, dashboard link, and trace link.

Slack

Growth plan and above

Receive alerts directly in your Slack workspace using incoming webhooks.

1. Go to api.slack.com/apps and create a new app "From scratch"
2. Navigate to Incoming Webhooks and toggle it On
3. Click Add New Webhook to Workspace and select a channel (e.g., #alerts)
4. Copy the webhook URL and paste it in TraceKit's Notification Channels

Example webhook URL format:

https://hooks.slack.com/services/T00000000/B00000000/XXXXXXXXXXXXXXXXXXXX

Telegram

All plans

Get instant notifications on your phone or desktop via Telegram bot.

1. Open Telegram, search for BotFather, and send /newbot
2. Follow the prompts to name your bot and copy the bot token
3. Send /start to your bot, then visit api.telegram.org/bot<TOKEN>/getUpdates to get your Chat ID
4. In TraceKit's Notification Channels, add a Telegram channel with your bot token and chat ID

Discord

Growth plan and above

Receive rich embed notifications in your Discord channels with severity colors and action links.

1. Right-click the Discord channel where you want alerts and click Edit Channel
2. Go to Integrations > Webhooks > New Webhook
3. Name it (e.g., "TraceKit Alerts") and click Copy Webhook URL
4. In TraceKit's Notification Channels, add a Discord channel and paste the webhook URL

Optional: customize the bot username, avatar, or target a specific thread.

Microsoft Teams

Pro plan

Receive Adaptive Card notifications in Microsoft Teams channels via Workflows webhooks.

1. In Microsoft Teams, go to Apps > search for Workflows
2. Choose "Post to a channel when a webhook request is received"
3. Name the workflow and select the target channel
4. Copy the generated webhook URL and paste it in TraceKit's Notification Channels

PagerDuty

Pro plan

Trigger PagerDuty incidents from TraceKit alerts with severity mapping and automatic deduplication.

1. In PagerDuty, go to Services > Service Directory and select your service
2. Go to the Integrations tab and click Add Integration
3. Select Events API v2 and copy the Integration Key
4. In TraceKit's Notification Channels, add a PagerDuty channel and paste the routing key

• Severity mapping: critical = critical, warning = warning, info = info
• Deduplication: Repeat firings of the same alert rule update the existing incident instead of creating new ones
• Test notifications: Test creates then immediately resolves an incident so nothing lingers

OpsGenie

Pro plan

Create OpsGenie alerts from TraceKit with priority mapping, deduplication, and region-aware routing.

1. In OpsGenie, go to Settings > Integrations > Add Integration
2. Select API and copy the API Key (use the Integration API key, not the Global API key)
3. In TraceKit's Notification Channels, add an OpsGenie channel with your API key and select your region (US or EU)

• Priority mapping: critical = P1, error = P2, warning = P3, info = P5
• Deduplication: Repeat firings update the existing OpsGenie alert via alias matching
• Regions: US (api.opsgenie.com) or EU (api.eu.opsgenie.com) -- select the region matching your OpsGenie instance

Tips and Best Practices

Use Multiple Channels

Set up Slack for teams, PagerDuty for on-call, and Telegram for personal to ensure critical alerts reach the right people.

Separate by Severity

Route critical alerts to PagerDuty/OpsGenie for incident management, and warnings to Slack/Discord for awareness.

Test Before Going Live

Always use the "Test" button to verify your channels work correctly before creating alert rules.

Keep Tokens Secure

Webhook URLs, API keys, and bot tokens are sensitive. All credentials are encrypted at rest in TraceKit.

Next Steps

• Set Up Channels Now
• Learn About Alert Rules